Who Are We?
Frankie's Guys is a production of David Michael Productions Ltd.
When do we collect information?
- when you visit frankiesguys.com
- when you use any contact form on frankiesguys.com
- when you make a purchase from the frankiesguys.com store
- when you engage with us on social media (to help us respond to your comments, questions, or feedback)
- when you contact us for assistance (to help us respond to your comments, questions, or feedback)
What personal information do we collect?
For the purpose of communication, we retain names, email addresses, and telephone numbers of people that contact us.
For sales made through the online store, we may also retain other personal information such as your postal address.
What do we do with that information?
The information that we collect will never be passed to third parties or sold. It is used purely for communication relating to the show or for making sure that our website works effectively.
How long do we retain the information for?
We retain this information indefinitely.
What are your user rights?
You are entitled to view, amend, or delete the personal information that we hold. Email your request to the data protection officer at firstname.lastname@example.org. We will respond to this within one month of the request (although usually much faster).
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove that they have your permission to act.
How we protect your personal data
We know how much data security matters to all of our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
Who do we share your data with?
If you provide a service or product which we feel may benefit a customer of ours, we may pass your contact details to them with your permission. In all other cases, we do not share this data with anyone.
How you can complain to the ICO
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to me regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
What is the plan for data breaches?
If a data breach occurs, we will immediately contact the Information Commissioner’s Office and all affected users as soon as the breach is detected.